Free Meet & Greet Consultation (Mandatory): You will be required to attend a meet & greet consultation in advance of your pet's visit/walk. During this visit we will discuss the services and review and complete all required paperwork. For Pet sitting clients, the Meet & Greet will take place at our home. For walks, we will meet at your home.
Cancellations and Early Returns: We understand that plans can change. Please understand that we do not overbook and have turned away business to ensure we may perform your requested services.
For DOG WALKING, there is no fee if you cancel your service with 24 hours notice. You will be charged 50% of the full service amount if you cancel less than 24 hours before your scheduled visit.
For PET SITTING, stays booked more than 30 days in advance require a 50% non-refundable deposit at the time of booking, with the balance due upon your return. There are no refunds for early returns...you are responsible to pay for the originally booked time. We apologize for any inconvenience this may cause.
Rabies Vaccination/Titers: We require a copy of the current rabies certification or proof of titers. Please provide this copy on the date of the initial consultation. We will keep this record on file. This is very important for your own pet's health and safety as well as for other pets in our care.
Service Confirmation (Vacation Care): We will contact you via phone or e-mail within 48 hours of your departure in order to verify that all the information on file is still correct. Since phone messages or e-mail can get lost, please make sure that either we speak personally or that our email is acknowledged. This is to ensure your pet's needs are carried out as intended.
Unforeseen Purchases: Although we will ask you to have a larger supply of food, litter, and cleaning supplies available, an unforeseen purchase may be needed for your pets well-being. We will retain a receipt and the customer will be responsible for reimbursement of these items. An additional $15 service fee will apply for errands/shopping in your absence.
Veterinary Care: We require all our clients sign an emergency care form, which enables us to seek veterinary care for your pet in case of an emergency. We will first contact your veterinarian but should we not be able to reach them, we will contact one of the emergency clinics in the immediate area. We also request that along with the emergency care form that you call your veterinarian and advise them in advance, that we will be caring for your pet(s) and that they make a note on your file stating such.
There will be a $38 charge for returned checks to cover bank service charges.
Rates and policies are subject to change without notice.
All clients will be given 1 month notice of any potential change in rate.
